How to Install and Configure Veeam Management Agent and Veeam Backup Agent

August 6, 2020


Veeam Management Agent and Veeam Backup Agent offer the tools for data protection of physical and virtual machines. With centralized management and monitoring, Veeam helps you efficiently organize backup, replication, and recovery jobs.

This guide will help you log into the Veeam Service Provider Console and install the necessary tools to start a backup job. Perform the steps on the computer that you want to back up unless stated otherwise.

How to install Veeam Availability Console Agents


  • Veeam Service Provider Console credentials phoenixNAP provided.

STEP 1: Log into the PhoenixNAP Veeam Service Provider Console

1. Navigate to the Veeam console using the provided URL. For example,
2. Enter your username in this form: Company\User. For example, TestCompany\TestCompany.
3. Enter the password. Optionally, select the “Remember me” checkbox.
4. Click Log in.

Veeam login page with credentials.

The next screen takes you to the summary page of the console.

STEP 2: Install Veeam Management Agent

Veeam Management Agent lets you remotely manage and monitor your Veeam Backup and Replication servers.

To install the agent:

1. Select Managed Computers, click Download Agent, and choose an OS. This guide shows the installation for Windows OS.

Download Veeam Management Agent

2. Specify the Location for the company and the management agent will be preconfigured to connect to Veeam Service Provider Console. Set the token expiry period. Veeam recommends 6 months.

3. Click Download and save the file to the desired location, usually the Downloads folder.

4. Open the Command Prompt as Administrator and navigate to the folder where you downloaded the .exe file.

Run Command Prompt as Administrator

4. Run the executable file. The name should be ManagementAgent.CompanyName_Location. For example:

start ManagementAgent.TestCompany_Default_location

5. Click Next on the first screen.

6. View the agreements and click I accept.

Veeam Management Agent wizard license agreement

7. Click Install and wait for the installation to finish.

Veeam Management Agent wizard start the installation.

8. Click Finish when the Wizard completes the installation.

Finish Veeam Management Agent installation.

The agent starts in the background.

STEP 3: Verify Management Agent Connection

The Veeam Management Agent connection is preconfigured with the company settings when you download the file. To verify the connection is established:

1. Find the Management Agent icon in the taskbar next to the clock.

2. Click the arrow if the icons are hidden. Then, right-click the Agent icon and select Agent Settings.

Veeam Management Agent icon

3. Initially, you may see an exclamation mark or a red X in the taskbar. However, the status in the Agent Settings windows should show as connected after a few moments.

Veeam Management Agent connection configuration window

Cloud gateway depends on the server location:

               For Phoenix: or

               For Ashburn:

               For the Netherlands:

               For Atlanta:

               For Singapore:

The default port is 6180.

Optionally, assign a tag to differentiate servers easier.

4. Click Close to exit the settings window.

5. Navigate back to the Veeam Service Provider Console and reload the Managed Computers page. The machine where you installed the agent appears on the list.

Veaam console managed computers list.

STEP 4: Install Veeam Backup Agent

Veeam Backup Agent allows you to perform an easy and secure backup of a machine to another location.

To install Veeam Backup Agent using the console:

1. Navigate to the Managed Computers screen.

2. Select a machine and click Install Backup Agent.

Install Backup Agent on a selected machine

3. Specify the credentials to use for the guest OS. You can leave the selection to “Account specified…”

Veeam agent specify credentials.

You can also select to specify a user account from the drop-down list or create a new account by clicking New.

4. Choose a Backup Policy from the list. The default selection backs up your server daily.

Veeam backup agent choosing a backup policy

Optionally, you can create a new backup policy and go through a detailed configuration.

5. Click Apply after you select a backup policy.

The deployment of the Veeam Backup Agent starts on the machine you selected. View the progress in the Managed Computers screen. The process is complete when Agent Deployment says Success and the progress bar reaches 100%.

Backup agent installation progress bar

If you search for the agent on the machine, it shows up in the results:

Windows Start menu with agent icon.

STEP 5: Configure Veeam Backup Agent and Start a Backup Job

To configure Veeam Backup Agent, log into the Veeam console from any computer. This step does not require you to log in from the computer you want to back up, as required in previous steps.

To manually start a backup job:

1. Select Backup Jobs on the left side of the console.

2. Tick the box next to the desired machine. So far, we have one.

3. Click 0 of 1 (the numbers may change) under the Successful Jobs heading.

Veeam backup job start

The Agent Jobs page loads.

4. Select a job and click Edit… if you want to change the job configuration.

change the job configuration

5. To save disk space, reduce the number of restore points to less than 14 in the Backup Resources -> Retention Policy section.

VAC job retention policy settings

6. For a server running a database, you can Truncate logs. Navigate to Guest Processing -> Customize application handling options for individual applications and select Truncate logs under the SQL tab.

Enable SQL truncate logs

7. To change when a backup job starts automatically, navigate to Schedule. Set the time and options for automatic retries.

Backup job time and options for automatic retries.

8. Click Finish when ready.

9. Finally, click Start to begin the backup job for the selected machine.

Steps to start backup job in VAC

The console shows a progress bar, but you can also track the progress on the machine you are backing up. Open Veeam Agent Control Panel from the system tray or start menu to see the details:

Veeam agent control panel progress in Windows

All current and future backups will appear in the Veeam Agent Control Panel.

Veeam agent all backup jobs


The steps in this article helped you install and configure Veaam Management Agent and Veeam Backup Agent using Veeam Service Provider Console.

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Goran Jevtic
Goran combines his leadership skills and passion for research, writing, and technology as a Technical Writing Team Lead at phoenixNAP. Working with multiple departments and on various projects, he has developed an extraordinary understanding of cloud and virtualization technology trends and best practices.
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